Oftentimes reviews are only offered after a transaction has been completed; however, in exterior restoration and insurance claims, and the construction industry in general, the required process generally allows time for us to receive feedback during a transaction. This benefits all participants by providing a steady flow of communication throughout the entire project. We are able to identify strengths and weaknesses, and make appropriate adjustments. We understand that property repairs and reconstruction are stressful and rarely convenient. We strive to minimize this as much as possible.
You are able, at anytime throughout the process, to share your ideas and specific feedback about your experience using our surveys. There are many survey tools available; which exist because of the many reasons customer feedback is vital to a business. Six reasons can be found in the following article by Ross Beard, formerly of Client Heartbeat. GoGetQuality, our survey system of choice, is easy to use, and allows us to request and receive customer evaluations quickly.
We appreciate positive reviews. Our team works hard, and is motivated by respect for their value. On the other hand, if at any point you feel we’ve dropped below 9 out of 10 stars, we urge you to notify us.
We believe in being proactive with your feedback. We take our clients’ perspectives very seriously. We work with people from all walks of life, with different experiences, and knowledge from a wide-range of professions. That being said, we seek not only comments on current processes and applications, but ideas on any and all aspects of business and customer service. We incorporate your comments in coaching, team discussions, discipline measures, and improving systems. We utilize feedback to develop skills, build careers, strengthen our organization, and, most importantly, improve the customer experience.
At times, our system will ask you to share your reviews with other online outlets, such as Google, Facebook, and Twitter. We encourage you to let others know about your experience with Your Neighborhoodz.